I. Deposits
Items on order and specially commissioned items require a deposit that’s no less than half the agreed upon total price for the item(s) being produced unless noted otherwise in the estimate provided by an Ardoria Studios representative. All deposits will be applied to the total agreed upon price for the item(s) ordered. Full payment is required before a finished item can be shipped.
II. Refunds
Deposits – Deposits made on standard non-personalized marketable items can be refunded less 10% to cover internal administrative and material costs consumed to start the project.
Purchased Items – Items are sold as is. Each piece is hand crafted one at a time and no two pieces are exactly the same. A photo of the exact piece you are purchasing can be sent for approval upon request. All return/refund requests must be approved by an Ardoria Studios representative. Items must be received in good condition for a refund to be issued. Items damaged in shipping must be processed as an insurance claim directly with the shipper.
Design Process – Any charges incurred during the design process are billed to professional services and are non-refundable.
Custom Items – Refunds cannot be honored for personalized items (i.e. address signs) that have no fair market value once the project and timeline has been agreed upon and production has started.
Shipping and Handling – Shipping and Handling charges cannot be refunded.
III. Shipping and Handling Charges
All shipping and handling charges will be actual and reflect Ardoria Studios actual costs incurred to pack and ship the item(s). Freight or crating fees may apply. All fees will be discussed prior to shipment. As noted above, shipping and handling fees are non-refundable.
All items are shipped insured. Any damages incurred are the responsibility of the buyer to report directly to the shipper.